Veronica Nicdao is a valued member of The Sterling Insurance Group, providing essential client service and administrative support with care, patience, and consistency. She joined the agency in 2018 and has become a steady, trusted presence in daily operations.

Veronica assists with customer service requests, cancellations, non-pay follow-ups, claims support, and phone coverage—helping ensure clients receive timely responses and that important details never fall through the cracks.

Known for her calm communication style and strong organizational skills, Veronica approaches each task with focus and reliability. Whether guiding a client through next steps or coordinating internal follow-ups, she brings a thoughtful, solutions-oriented mindset to her work.

Outside of the office, Veronica is a proud mother of three who enjoys volunteering at her church and cheering on her children at their activities. Her dedication to family and community mirrors the warmth and professionalism she brings to her role every day.

Her consistency and kindness help create a reliable, organized, and welcoming experience for clients across the agency.